2k25 Privacy Policy — User Information Protection
Your privacy is a top priority at 2k25. This document details what information we collect, how it is used, how we protect it, and your rights as a user in Malaysia. Please read it carefully before using our platform.
1. Information We Collect
When you register and use the 2k25 platform, we collect several categories of information to ensure our services run smoothly and securely. The main categories of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and identification details required for registration and identity verification.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical data automatically collected when you access the platform.
- Local payment information: Details relating to MYR deposit and withdrawal transactions, including your chosen payment method such as FPX online banking and local e-wallets. We do not store credit or debit card details directly — this data is processed by licensed payment processors.
- Cookies and tracking data: Session information, language preferences, login history and in-platform activity data collected via cookies and similar tracking technologies.
- Usage data: Gaming records, bets placed, active session time, transaction history, and interactions with platform features for service improvement purposes.
2. How We Use Your Information
2k25 uses collected information solely for legitimate purposes directly related to platform operations. The key purposes include:
- Processing account registration, identity verification, and user age verification.
- Processing deposits, withdrawals and financial transactions in MYR safely and accurately.
- Providing responsive customer support and resolving any technical issues or account enquiries.
- Sending account-related notifications, promotional updates (with your consent), and important information about service changes.
- Detecting and preventing fraud, money laundering, and activities that violate platform policies.
- Analysing aggregated usage patterns to improve the products, user interface, and overall experience on the 2k25 platform.
- Complying with applicable laws, regulations, and directives from relevant authorities in Malaysia.
We will not use your information for any other purpose without obtaining your consent first.
3. Cookies and Tracking Technologies
2k25 uses cookies — small text files stored on your device — to enhance your experience and ensure the platform functions correctly. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login, session management, and transaction security. Without these cookies, the platform may not function properly.
- Analytics cookies: Used to understand how users interact with the platform, which pages are visited most, and time spent on the platform. This data helps us continuously improve the platform.
- Preference cookies: Stores your personal settings such as language and region preferences so your experience remains consistent every time you access 2k25.
You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect platform functionality and security.
4. Data Storage, Security & Third-Party Sharing
Data retention: Your personal information is stored on secure servers protected by the latest SSL encryption technology. Data is retained for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.
Data security: 2k25 implements robust technical and organisational security measures — including strict access controls, continuous system monitoring, and regular security audits — to protect your data from unauthorised access, disclosure, alteration, or destruction.
Sharing with third parties: 2k25 does not sell, rent or disclose your personal information to third parties for marketing purposes. Information may be shared with selected third parties only in the following circumstances:
- Licensed payment processors that assist in handling your MYR transactions securely.
- Technical service providers that assist with platform operations and maintenance, subject to confidentiality agreements.
- Regulatory authorities or law enforcement agencies when required by Malaysian law or court order.
All third parties we work with are required to uphold data protection standards equivalent to our own policy.
5. User Rights, Policy Changes & How to Contact Us
User rights: As a 2k25 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request that we correct or update it.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data, subject to applicable legal requirements and platform terms.
- Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time through your account settings or by contacting our support team.
Policy changes: 2k25 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such notification constitutes your acceptance of the updated policy.
Contact our support: For any enquiries, personal data requests, or privacy-related complaints, please contact the2k25 team by email at [email protected] or through the in-platform customer support channel. You may also refer to our FAQ page page for more information.
Last updated: 2026. 2k25 reserves the right to update this document at any time.
Still have questions about your privacy?
The 2k25 support team is here to help. Reach out to us or check the FAQ page for quick answers.